FAQs

L’Zur accepts orders for delivery within the U.S. and Canada only (including APO/FPO/DPO, P.O. Boxes, and U.S. Territories). For orders to be shipped outside of the United States, please contact us.

If for any reason you are not happy with your purchase on www.lzur.com, you may return this to us for a refund or exchange within 30 days of your purchase.

Call 1-203-307-5238 to arrange your free return. Our L’Zur Specialists will be happy to help you find a product to better suit your needs – or refund your purchase price – and we’ll cover the return postage.

If the items received are damaged, please refer to Damaged Items.

Please note: Only products purchased on www.lzur.com may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us by phone at: 1-203-307-5238 or via email at: info@lzur.com.

You may check the status of your most recent order(s) by visiting your My Orders page. This is the easiest and fastest way to get the most current information regarding your L’Zur online orders.

Log in with your email address and password. The My Orders page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s website, you may click on the tracking number to view the delivery status of your order.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

For time sensitive requests, such as order cancellations or address changes, please call us at: 1-203-307-5238 for assistance

You will also have the ability to cancel your entire order within 30 minutes. You must contact client services to attempt to cancel your order during this time.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.

Difficulty in processing payment information.

Cannot ship to address provided.

A duplicate order was placed.

Cancelled due to a client request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please chat with a L’Zur Specialist, M-F 9am-10pm ET or call or text L’Zur online client services at: 1-203-307-5238 or via email.