Refund policy

At L’Zur Skincare, we take pride in the quality and care that goes into our skincare products. Because skincare products are personal-use items, certain restrictions apply to returns for health, hygiene, and safety reasons.

Returns

We accept eligible returns of unopened, unused, and undamaged products in their original packaging within 14 days of delivery.

To request a return, please contact us at zs@lzurdayspa.com before sending any product back.

Products returned without prior authorization may not be accepted.

Opened or Used Products

For hygiene and safety reasons, products that have been opened, used, altered, or removed from their original packaging are generally not eligible for return or refund, except where required by applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective, or you received the wrong item, contact us within 7 days of delivery.

Please provide your order number and clear photographs showing the product and packaging so we can review the issue.

If approved, we will arrange an appropriate replacement, store credit, or refund.

Skin Sensitivities & Reactions

Every person’s skin is different, and individual results and sensitivities may vary.

Please review the ingredient list before using a product, particularly if you have known allergies or sensitivities. We recommend patch testing new skincare products before full application.

Discontinuing a product because of personal preference, sensitivity, or an individual skin response does not automatically qualify the product for a refund once it has been opened or used, except where required by law.

If you experience a significant reaction, discontinue use and seek appropriate medical advice when necessary.

Sale & Promotional Items

Unless otherwise stated at the time of purchase, final-sale items, promotional items, gift cards, and complimentary products are not eligible for return or refund, except where required by applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return resulted from an error by L’Zur Skincare or as otherwise required by law.

To request a return or report a problem with your order, contact:

L’Zur Skincare
Email: zs@lzurdayspa.com
Website: lzurdayspa.com